We charge $199.99 to evaluate your drone and provide a written estimate. The evaluation fee covers the first three hours of labor and in some cases the total for the repair is just the evaluation fee in addition to the price for replacement parts.
Historically, drone repairs take at least a few weeks. For customers that need to use a drone immediately, we suggest that they use an alternate device until service is complete.
Drones have a lower success rate than most other devices. For example, with Apple iPhones, the success rate is over 80% because most of the time we can simply replace the screen without having to perform sophisticated diagnostics. With drones, the success rate is only about 60% because oftentimes drones have either suffered a serious crash or have been exposed to liquid, and may be a total loss. Other times, although we are able to replace the parts that are obviously broken, it does not guarantee that the entire device will function after those parts are replaced.
Oftentimes the gimbal of a drone becomes damaged because of a minor crash. In this case the most reliable strategy is to actually replace the entire gimbal and camera assembly at once. We can also attempt to repair the gimbal, but in this case the success rate is not as high. The drone repairs that have the highest success rate are those in which we replace the entire gimbal and camera assembly; in this case the success rate is almost 80%, which is excellent. Another benefit of this strategy is that if the drone still does not work, the total time spent on the gimbal and camera assembly can be returned for a refund.
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